Contact Us

How to reach the editorial team

The team reads and replies in English. If your message is written in English, it will be understood without delay. The team does not respond in any other language, so please write your message in English to get a useful answer.

Do not send sensitive material

Do not send financial details, passwords, verification documents or scans of any kind through the form. The form is not a secure channel for personal data. Any document that proves your identity or your address, any banking information, and any login credential should never be typed into the message box or attached to it.

If you have a dispute about a withdrawal or an account, the casino's own customer support is the place to raise it. The review website cannot act on your behalf, and it cannot forward your documents to any operator. Sending such material here only creates a security risk for you.

Gambling help belongs elsewhere

If you are having difficulty with gambling, the contact form is not the right place to look for support. The editorial team does not provide counselling, and it cannot intervene in your gambling habits. Instead, turn to a dedicated gambling-help organisation in New Zealand. Those services offer confidential advice, self-exclusion options and practical strategies for regaining control. The team will not judge you, but it also cannot help you with this particular problem.

The review website exists to evaluate casinos, not to manage your play. For questions about a specific casino's terms, a bonus offer or a payout, contact that casino directly. For help with gambling behaviour, contact a support service. For everything else about the reviews themselves, the form is open.